Triage by urgency and mood, resolve what is routine
Support agents that classify requests, answer from your knowledge base, act in your helpdesk and escalate with context.
How we approach it
Support volume mixes simple questions with urgent and emotional ones. We build agents that read each request, judge urgency and sentiment, route by SLA and resolve the routine cases directly.
For everything else the agent prepares the handover: a summary, the customer's history, suggested reply and sources, so the human starts ahead.
Autopilot is earned
Start with drafts that agents approve, then automate the categories where quality is proven.
- Tone and policy guardrails you can edit.
- Multilingual replies where needed.
- Human review mode before full automation.
Step by step
Classify
Intent, urgency and mood.
Answer
From your knowledge base with citations.
Act
Update tickets, orders and accounts.
Hand over
Escalate with a summary and suggestion.
What you receive
SLA-aware triage
Route by urgency and plan.
Grounded answers
Cited from approved content.
Helpdesk actions
Tag, assign, update and close.
Quality reporting
Resolution, handover and satisfaction.
Common questions
Which helpdesks do you integrate with?
Common platforms with APIs, and custom systems through their interfaces.
Can it handle angry customers?
It detects frustration and escalates quickly with context rather than arguing.
How do you measure success?
Resolution rate, handover rate, response time and customer satisfaction, compared with your baseline.
See an agent working on your content
Share a sample of your support or sales material. We will show you a live agent grounded in it.